Frequently Asked Questions

LONA JEWELS offers trendy, high-quality, and budget-friendly fashion jewellery designed for everyday style. Our pieces are crafted with skin-friendly alloys, giving you a gorgeous look without breaking the bank.

We specialize in trendy imitation jewellery, including earrings, rings, necklaces, bracelets, and a wide variety of stylish hair accessories. Our collection features the latest Korean designs and daily-wear fashion pieces.

Yes, our jewellery is perfect for daily wear! Since these are fashion accessories (not real gold/silver), their shine will last a very long time if kept away from direct water, perfume, sweat, and harsh chemicals. Store them in a dry pouch after use to enjoy their beauty for years.

Yes, we offer Partial COD! To confirm your Cash on Delivery order, a minor advance payment of ₹100 is required online, and you can pay the remaining balance at the time of delivery. This helps us filter genuine buyers and avoid courier rejection.

To ensure a smooth delivery experience and prevent fraudulent requests, we may contact you to confirm your COD order before dispatching it.

Orders are typically dispatched within 24-48 hours. Depending on your location, delivery usually takes 3-7 business days.

Once your order is shipped, you will receive a tracking link via email or SMS. You can also visit our Track Order page to check its live status.

Yes, we offer a 7-day easy return and exchange policy for eligible items. Please check our Return Policy page for exclusions.

If you receive a damaged item, please contact our support team within 24 hours of delivery. A full unboxing video is required to process claims.

Yes, all online payments are securely processed through trusted payment gateways using industry-standard encryption to protect your details.

You can cancel your order before it has been dispatched. For prepaid orders, the refund will be initiated to your original payment method.

You can reach out to us via the Contact page, WhatsApp, or email us directly at support. Our team typically responds within 24 hours.